Shipping policy

Velorise provides shipping options designed to keep delivery straightforward and transparent.

Shipping Fee

Our standard shipping fee is:

$5.65 per order

Orders with a merchandise subtotal of $30.00 or more qualify for free shipping.

Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, holidays, weekends, and other operational circumstances.

Delivery

After an order has been shipped, tracking information may be provided when available.

Delivery times can vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting an order. Velorise is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Issues

If your tracking information indicates that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If you still cannot locate the package, contact us at hello@velorise.us with your order number and tracking information so we can review the situation.

Delays

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, and other circumstances may affect delivery times.

If a significant shipping issue occurs, please contact our customer service team for assistance.