Refund policy

At Velorise, we want you to feel comfortable shopping with us. If your purchase does not meet your expectations, eligible items may be returned within 30 days of delivery.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should generally be:

Unworn and unused
In its original condition
Free from stains, odors, damage, or signs of use
Returned with original tags and packaging when applicable

We may decline a return if the item has been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection.

Non-Returnable Situations

Items that are damaged as a result of misuse, improper care, alteration, or normal wear and tear may not qualify for a return.

If a product has a specific return restriction stated on its product page, that restriction will apply.

How to Request a Return

Before sending an item back, please contact us at:

Email: hello@velorise.us

Please provide:

Order number
Product name
Reason for the return
Relevant photos when the item is damaged, defective, or incorrect

Please wait for return instructions before shipping an item back.

Return Shipping

For a return resulting from a change of mind, incorrect size selection, or another customer preference, the customer may be responsible for the applicable return shipping cost.

If the item is defective, damaged upon arrival, or incorrectly sent by Velorise, please contact us before returning it. We will review the issue and determine the appropriate return or replacement arrangement.

Refunds

Once an approved return is received and inspected, we will process the applicable refund to the original payment method.

The refund amount generally covers the eligible merchandise amount. Original shipping charges may not be refundable unless required by applicable law or the return is related to an error or issue caused by Velorise.

Please allow your payment provider additional processing time after we issue a refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@velorise.us as soon as reasonably possible.

Please include your order number and clear photos of the item and packaging so that we can review the issue.

Exchanges

If you need a different size, color, or item, please contact us. Depending on product availability, we may recommend returning the original item and placing a new order.