Privacy policy

Last Updated: September 27, 2026

Velorise ("Velorise," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or make a purchase through velorise.us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Product and purchase information
Information you provide when contacting customer service
Account information, if an account feature is available
Device, browser, and website usage information
Information collected through cookies and similar technologies

2. How We Use Information

We may use collected information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer support
Respond to questions and requests
Manage returns, refunds, and exchanges
Communicate about orders and services
Improve our website and shopping experience
Detect and prevent fraud, abuse, or unauthorized activity
Maintain website security
Comply with applicable legal obligations

3. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, payment information is handled by the relevant payment processor according to its own privacy and security practices. Velorise does not need to retain complete payment card information for ordinary order processing.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve website performance.

Depending on the services enabled on the website, certain third-party technologies may also use cookies or similar technologies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

We may share information with service providers that help us operate our business, such as:

Payment processors
Shipping and delivery providers
Website hosting and technology providers
Customer service providers
Analytics and performance providers
Fraud prevention and security providers

We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, or to protect our rights, customers, website, or business.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, business records, dispute resolution, security, and legal or regulatory obligations.

8. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include rights to access, correct, delete, or otherwise control certain uses of your information.

Requests may be submitted by contacting us at:

hello@velorise.us

We may need to verify a request before completing it to help protect personal information and prevent unauthorized requests.

Where a particular privacy law applies to Velorise and provides additional rights, those rights will be handled in accordance with applicable law.

9. Children's Privacy

Our website is not intended for children under the age at which they may independently provide personal information under applicable law.

We do not knowingly seek to collect personal information from children through the website.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.